Your satisfaction is our driving force. If you want to return for a refund, please contact our customer service within 30 days of receiving your items to request a return. Any package returned without prior approval from our Customer Service might be refused by our return department. Items must be returned in new and original condition, items returned with obvious use may be subject to denial and sent back to you. And we only accept return by the standard local postal service. Any other express shipping or courier mailing service return would not be accepted.
Please contact us first if you want to return it for an exchange. Once we receive the returned items, we will ship your exchange within 3-5 business days. And you will be responsible for the cost of return and exchange shipping fee. If you do not want to pay the shipping cost, you can also contact us for partial refund or other solutions.
3.Damaged or Defective Item
If you received damaged or defective item, please contact us immediately. Please include an explanation and photographs stating the issues. We will help you with a return, exchange or refund. We will be responsible for the return shipping charges of damaged or defective items. Please note that we do not accept any man-made damaged or defective items.
1).Submit a return request by contacting our customer service within 30 days upon receiving your order. Please include an explanation and photographs stating the reason for your return. We reserve the right not to accept the returns without prior approval from our Customer Service.
2).Once our Customer Service has approved your request, we will provide you with a return address. The return address is as below:
Room 33-10, Hongdin International Mansion Block A,
Jiangbei District, Chongqing,
3).Please send the item(s) through your local post office within 3-5 business days upon receiving the return address. Please keep the tracking number safe.
4).Send us the return tracking number which is traceable.
5).The buyer bears the return shipping charge, we would not pay or compensate any shipping cost for return.
We will issue the refund as soon as we can in 3 to 5 days after we receive and inspect the return. Usually, it will take you about 7-10 business days to receive the refund. If for partial refund, it might be slower. When you receive the money depends on the bank refund cycle. And please note that the refunds will be issued back to your original account.
1). Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
2). Orders canceled beyond 24hours after payment confirmation will be charged 15% as the canceling fee.
3). Order cancellations over 3 business days are not accepted.
4). Orders which have been shipped can no longer be canceled.
All the return item(s) will go through inspections. We reserve the right not to process the refund if they are returned in unacceptable condition. We won’t accept any request if the time has been beyond 30 days since you received the products.